Refunds Policy
BentBox is a platform dedicated to the sale of digital photography and videography. Because our products are digital and delivered instantly upon purchase, we operate under a strict “All Sales are Final” policy, subject to specific consumer protection laws and quality guarantees.
1General Policy on Digital Content
All sales for digital content are final. Unlike physical goods, digital assets cannot be “returned” in the traditional sense once they have been accessed or downloaded.
“You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.”
2Conditions for Refund Eligibility
While digital sales are typically final, BentBox will issue a refund or credit under the following specific circumstances:
Misleading Information
If the “Box” for sale public page contained information that was significantly misleading compared to the actual content delivered.
Technical Defect
If the digital file is corrupted or technically defective and cannot be viewed after troubleshooting with our support team.
Unauthorized Transaction
If a purchase was made fraudulently without the account owner’s permission (subject to internal investigation).
3Our Commitment to Quality
To minimize the need for refunds and ensure the highest security standards, BentBox utilizes ProntoID for identity management. This ensures that:
- All sellers are age-verified and identity-confirmed.
- Model release forms are managed securely.
- The content you buy is vetted and compliant with 2257 regulations.
4How to Request a Refund
Your satisfaction is extremely important to us. If you believe your purchase meets the criteria for a refund listed above, please follow these steps:
- Contact us within 7 days of the purchase.
- Send an email to info@bentbox.co.
- Include your Order ID and a detailed description of the issue (e.g., how the content was misleading or screenshots of technical errors).
Refunds will be processed back to the original payment method. Please allow 5-10 business days for the credit to appear on your statement.
5Payment Disputes and Friendly Fraud
If you have a problem with a purchase, please contact us before contacting your bank, card issuer or PayPal. We can resolve most payment issues directly and quickly.
Disputing a purchase you made yourself and received (“friendly fraud”) is not a substitute for this refund process. In that case, your BentBox account may be blocked, the reversed amount together with any dispute fees remains a debt you owe, and we may refer it to a debt collection agency.
Have further questions?
Our support team is here to help with any enquiries regarding your account or purchases.